Terms of Service

1 About Spamvora

Spamvora (“we,” “us,” “our,” or the “Company”) operates an AI-powered lead intelligence and spam protection platform delivered as a Software-as-a-Service (SaaS) product. The Service is primarily accessed through a WordPress plugin and a cloud-based lead scoring dashboard.

Spamvora helps businesses, developers, and marketing agencies automatically filter spam form submissions, score lead quality in real time, and protect advertising budgets from fraudulent or bot-generated traffic.

Spamvora is operated as a sole proprietorship based in West Bengal, India. Our website is located at spamvora.com.

2 Definitions

• “Service” — The Spamvora platform, WordPress plugin, REST API, web dashboard, website, documentation, and all associated features and updates.
• “User,” “you,” “your” — Any individual or legal entity that creates an account, purchases a subscription, or otherwise accesses the Service.
• “Subscription” — A paid recurring plan (monthly or annual) that grants access to one or more tiers of the Service.
• “Merchant of Record (MoR)” — The entity legally responsible for processing your payment, collecting applicable taxes, and issuing receipts. Our MoR is Paddle.com Market Limited (“Paddle”).
• “Transactional Email” — Email sent by Spamvora to you in direct response to an action you initiated, such as account creation, password reset, payment receipt, or subscription notification.
• “End Users” — Visitors or customers of your website or application whose data is processed by Spamvora on your behalf.
• “Content” — Any data, text, records, or materials you submit to the Service.
• “Intellectual Property” — All patents, trademarks, copyrights, trade secrets, algorithms, branding, and proprietary technology related to Spamvora.

3 Eligibility

To use the Service, you must:

• Be at least 18 years of age, or the legal age of majority in your jurisdiction;
• Have full legal authority to enter into a binding agreement on behalf of yourself or any organization you represent;
• Not reside in or be subject to the laws of a jurisdiction that prohibits the use of this Service or access to our third-party payment processor (Paddle);
• Not be on any government-issued list of prohibited or restricted parties;
• Provide accurate and truthful registration information at all times.

By creating an account, you represent and warrant that you meet all of the above eligibility requirements.

4 Accounts and Security

You must create an account to access paid features of the Service. When registering, you agree to:

• Provide accurate, current, and complete information;
• Keep your registration information updated;
• Maintain strict confidentiality of your password and access credentials;
• Notify us immediately at info@spamvora.com if you suspect any unauthorized use of your account or breach of security;
• Accept full responsibility for all activities conducted under your account, whether authorized by you or not.

We reserve the right to disable, suspend, or terminate any account at our discretion if we believe account credentials have been compromised, if these Terms have been violated, or if continued account activity poses a risk to the Service or other users.

You may not create multiple accounts to circumvent restrictions, access controls, or trial limitations.

5 Subscriptions, Billing, and Payment Processing

5.1 Subscription Plans

Spamvora offers monthly and annual subscription plans. Current pricing, plan features, and usage limits are described on our Pricing page. We reserve the right to change pricing with reasonable advance notice to existing subscribers.

5.2 Merchant of Record — Paddle

All payments for Spamvora subscriptions are processed exclusively by Paddle.com Market Limited (“Paddle”), who acts as the Merchant of Record (MoR) for every transaction. This means:

• Paddle handles all payment processing, tax collection (VAT, GST, sales tax), and regulatory compliance for the transaction;
• Any billing disputes, chargeback queries, or payment-related issues involving your bank or card issuer are handled through Paddle;
• Paddle’s own Terms of Service and Privacy Policy govern the payment transaction itself;
• Paddle may contact you directly regarding payment, tax documentation, or compliance matters.

5.3 Automatic Renewal

All subscriptions automatically renew at the end of each billing cycle (monthly or annually) at the then-current rate, unless you cancel before the renewal date. By purchasing a subscription, you expressly authorize Paddle to charge your payment method on a recurring basis without further notice, unless you cancel.

5.4 Tax Collection

Paddle automatically determines and collects applicable taxes (including VAT, GST, and US sales tax) based on your billing location at checkout. The price displayed at checkout may be inclusive or exclusive of tax depending on your jurisdiction. You are responsible for any additional taxes applicable in your jurisdiction that Paddle does not collect.

5.5 Failed Payments

If a payment fails, Paddle may attempt to retry the charge. If payment cannot be collected after retry attempts, your access to paid features of the Service will be suspended until the outstanding balance is resolved. We will notify you via email if your payment fails.

5.6 Price Changes

We reserve the right to change our subscription prices. We will provide at least 30 days’ advance notice by email before any price change takes effect for your existing subscription. Continued use after the effective date constitutes acceptance of the new pricing.

6 Cancellation and Refunds

6.1 Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting info@spamvora.com. Cancellation takes effect at the end of the current billing period. You will retain full access to the Service until the period ends. No prorated refunds are provided for unused time in the current period, except where required by law.

6.2 Refund Policy

Our full refund terms are described in our Refund Policy. In summary:

• We offer a refund within 7 days of initial purchase if the Service has materially failed to perform as described and the issue cannot be resolved by our support team;
• Renewals are not automatically refunded, but may be considered on a case-by-case basis at our discretion;
• Approved refunds are processed through Paddle and may take 5–10 business days to appear on your statement.

6.3 No Refund for Policy Violations

Accounts suspended or terminated due to violations of these Terms, the Acceptable Use Policy, or any applicable law are not eligible for refunds of any kind.

7 Email Communications and Anti-Spam Compliance

Spamvora sends email to users exclusively using Amazon Web Services Simple Email Service (AWS SES), a reputable transactional email infrastructure provider. We maintain strict compliance with all applicable anti-spam laws and email sending best practices.

7.1 Types of Email We Send

7.2 Consent and Opt-In

We only send marketing emails to users who have explicitly opted in to receive them. By creating an account, you consent to receiving transactional emails necessary for the operation of your account. Marketing emails require a separate, affirmative opt-in.

7.3 Unsubscribe and Opt-Out

You may opt out of marketing emails at any time by:

• Clicking the “Unsubscribe” link included in every marketing email we send (one-click unsubscribe, RFC 8058 compliant);
• Emailing us at info@spamvora.com with “Unsubscribe” in the subject line.

We will process all opt-out requests within 10 business days as required by CAN-SPAM. Transactional emails related to your account security and billing cannot be unsubscribed from while your account is active, as they are essential to service delivery.

7.4 Email Identification

Every email we send will clearly identify Spamvora as the sender, include our physical mailing address or contact information, and contain an accurate subject line that reflects the content of the email. We do not use deceptive headers, false sender information, or misleading subject lines.

7.5 Anti-Spam Commitment

We maintain and honor email suppression lists. We do not purchase, rent, or scrape email lists. All email addresses in our system are obtained directly from users who have registered on our platform. We monitor bounce rates and complaint rates in compliance with AWS SES policies and industry best practices (bounce rate <5%, complaint rate <0.1%).

7.6 Your Email Obligations

If you use Spamvora’s service in a way that involves collecting end-user data or contact information, you are independently responsible for complying with all applicable anti-spam and data protection laws in your jurisdiction, including obtaining appropriate consent from your own end users before contacting them.

8 Acceptable Use Policy

You agree to use the Service only for lawful purposes consistent with these Terms. You must not use the Service in any way that:

• Violates any applicable local, national, or international law or regulation;
• Infringes the intellectual property, privacy, or other legal rights of any third party;
• Involves sending unsolicited commercial email or spam of any kind;
• Introduces malware, viruses, ransomware, spyware, or any harmful code into the Service or connected systems;
• Attempts to gain unauthorized access to any portion of the Service, our servers, networks, or user accounts;
• Overloads, impairs, or disrupts the integrity or performance of the Service infrastructure;
• Involves the use of automated tools to scrape, harvest, or extract data from the Service without our written permission;
• Misrepresents your identity, affiliation, or purpose;
• Interferes with other users’ access to or enjoyment of the Service.

9 Prohibited Activities

The following activities are strictly prohibited and will result in immediate account suspension or permanent termination without refund:

• Using the Service to facilitate phishing attacks, fraud, identity theft, or social engineering;
• Distributing illegal content, hate speech, child sexual abuse material (CSAM), or content that exploits minors in any way;
• Using the Service to conduct, promote, plan, or support cyberattacks, DDoS attacks, or network intrusions;
• Reselling, sublicensing, or white-labeling access to the Service without our express prior written authorization;
• Reverse engineering, decompiling, disassembling, or attempting to extract source code from any component of the Service;
• Using the Service in connection with illegal gambling, counterfeit goods, illegal weapons, controlled substances, or any other activity prohibited by applicable law;
• Providing materially false, inaccurate, or misleading information during account registration, verification, or in communications with our team;
• Circumventing, disabling, or otherwise interfering with security-related features of the Service, including rate limiting, IP blocking, or access controls;
• Using the Service to send spam, bulk unsolicited email, or to harvest email addresses without consent;
• Creating accounts using automated means or under false pretenses.

10 Intellectual Property

All content, software, branding, trademarks, trade names, logos, designs, algorithms, machine learning models, and technology comprising or powering the Service are the exclusive intellectual property of Spamvora or its licensors, and are protected by applicable intellectual property laws in India and internationally.

10.1 License to You

Subject to your compliance with these Terms and timely payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes during your active subscription period.

10.2 Your Content

You retain ownership of any data or content you submit to the Service (“Your Content”). By submitting content, you grant Spamvora a limited, worldwide, royalty-free license to access, process, store, and use Your Content solely to provide, maintain, and improve the Service for you. We will not sell Your Content to third parties.

10.3 Restrictions

You may not, without our express written permission:

• Copy, modify, distribute, sell, or sublicense any part of the Service;
• Create derivative works based on the Service;
• Use our brand names, logos, or trademarks without written authorization;
• Frame or mirror any portion of the Service on any other website or platform.

10.4 Feedback

If you provide us with suggestions, ideas, or feedback regarding the Service, you grant us an unrestricted, perpetual, royalty-free license to use and incorporate that feedback without any obligation or compensation to you.

11 Data Protection and Privacy

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference and governs how we collect, process, store, and protect personal data.

11.1 Data Controller / Processor Relationship

With respect to personal data of your end users (visitors to your website whose form submissions are processed by Spamvora):

• You are the data controller — you determine the purpose and means of collecting your end users’ data;
• Spamvora acts as a data processor on your behalf — we process that data only as necessary to deliver the spam scoring service to you;
• You are solely responsible for ensuring you have a lawful basis for processing your end users’ personal data and for obtaining all required consents;
• You must have an appropriate privacy policy displayed on your own website that informs your end users about data processing activities.

11.2 GDPR and International Data Transfers

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, additional rights apply to your personal data under the General Data Protection Regulation (GDPR) and related laws. Our Privacy Policy describes these rights and how to exercise them.

11.3 Data Security

We implement industry-standard technical and organizational security measures to protect data processed through the Service. However, no system is perfectly secure, and we cannot guarantee absolute security of data transmitted over the internet.

12 Third-Party Services

The Service integrates with or depends upon the following categories of third-party services:

• Paddle (paddle.com) — Merchant of Record for all payment transactions, tax collection, and billing compliance;
• Amazon Web Services (AWS), including AWS SES — cloud infrastructure and transactional email delivery;
• WordPress.org — the CMS platform through which our plugin is delivered and used;
• Other infrastructure, analytics, and API providers that support Service operations.

We are not responsible for the availability, accuracy, security, or conduct of any third-party service. Your use of third-party services is subject to their own terms of service and privacy policies, which we encourage you to review independently.

We will use commercially reasonable efforts to notify you of planned changes to critical third-party integrations that may affect your use of the Service.

13 Service Availability and Modifications

We aim to maintain high availability of the Service but do not guarantee uninterrupted, error-free, or perfectly secure operation. The Service may be temporarily unavailable due to:

• Scheduled maintenance (communicated in advance where practicable);
• Unplanned technical failures or outages;
• Third-party infrastructure disruptions (including AWS);
• Events beyond our reasonable control (force majeure), including natural disasters, government actions, internet failures, or civil disturbances.

We reserve the right to modify, update, suspend, or discontinue any feature, component, or the entire Service at any time, with reasonable notice where practicable. We will not be liable for any modification, suspension, or discontinuation of the Service, provided we offer a pro-rated refund for any downtime exceeding commitments described in any applicable Service Level Agreement.

14 Disclaimer of Warranties

We do not warrant that:

• The Service will meet your specific business requirements or produce any particular outcome;
• The Service will be free from errors, bugs, data loss, or security vulnerabilities at all times;
• Any defects or errors will be corrected within a specific timeframe;
• Results obtained from the Service, including lead scores or spam classifications, will be 100% accurate or error-free;
• The Service will be compatible with all versions of WordPress or third-party plugins.

Some jurisdictions do not allow the exclusion of implied warranties. To the extent such exclusions are not permitted by applicable law, those exclusions apply to the maximum extent allowed.

15 Limitation of Liability

Aggregate Liability Cap: Our total cumulative liability to you for all claims arising from or related to the Service, regardless of the form of action or theory of liability, shall not exceed the total subscription fees paid by you to Spamvora in the twelve (12) calendar months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable mandatory law.

16 Indemnification

You agree to defend, indemnify, and hold harmless Spamvora, its proprietor, employees, contractors, agents, and licensors from and against any and all third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable legal and attorney fees) arising out of or in connection with:

• Your access to or use of the Service in violation of these Terms;
• Your violation of any applicable law, regulation, or third-party rights (including intellectual property rights and privacy rights);
• Any content or data you submit through or in connection with the Service;
• Your failure to obtain proper consent from your end users for data processing activities;
• Any misrepresentation made by you in connection with your account or use of the Service.

We reserve the right to assume exclusive control of the defense of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims at your expense.

17 Termination

17.1 Termination by You

You may stop using the Service and cancel your subscription at any time through your account dashboard or by contacting info@spamvora.com. Cancellation takes effect at the end of the current billing period.

17.2 Termination by Us

We may suspend or permanently terminate your access to the Service, with or without prior notice, if:

• You breach any material provision of these Terms and fail to remedy the breach within 7 days of notice (where notice is practicable);
• We are required to do so by applicable law or a regulatory authority;
• Your conduct poses an immediate risk to the Service, other users, or third parties;
• You engage in any Prohibited Activity listed in Section 9;
• We determine, at our sole discretion, that continued provision of the Service to you is not commercially or legally viable.

17.3 Effect of Termination

Upon termination of your account, your right to access and use the Service ceases immediately. You may request export of your data within 30 days of termination, after which we may permanently delete your data in accordance with our Privacy Policy.

The following provisions survive termination of these Terms: Sections 10 (Intellectual Property), 11 (Data Protection), 14 (Disclaimer), 15 (Limitation of Liability), 16 (Indemnification), 17.3 (Effect of Termination), and 18 (Governing Law).

18 Governing Law and Dispute Resolution

18.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of India, including the Information Technology Act, 2000 and its amendments, without regard to conflict of law principles.

18.2 Dispute Resolution

In the event of any dispute, claim, or controversy arising from or relating to these Terms or the Service, the parties agree to first attempt resolution through good-faith negotiation for a period of 30 calendar days from written notice of the dispute.

If informal resolution fails, the dispute shall be submitted to binding arbitration or the exclusive jurisdiction of the competent courts located in West Bengal, India. You agree to waive any objection to the laying of venue in such courts.

18.3 EU Consumer Rights

If you are a consumer located in the European Union, you retain any mandatory rights provided under EU consumer protection law. You may also submit a complaint through the EU’s Online Dispute Resolution (ODR) platform at ec.europa.eu/odr.

18.4 Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action.

19 Changes to These Terms

We reserve the right to update or modify these Terms at any time to reflect changes in our business, legal requirements, or the Service. When we make material changes, we will:

• Update the “Last Updated” date at the top of this page;
• Notify active subscribers by email at least 14 days before the changes take effect for material modifications;
• For non-material clarifications or minor updates, post the updated Terms without additional notice.

Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the revised Terms. If you do not agree to any changes, you must stop using the Service and cancel your subscription before the effective date. We encourage you to review this page periodically.

20 Contact Information

For any questions, concerns, legal notices, or requests related to these Terms or the Service, please contact us through the following channels: