Refund Policy

Effective Date: 16 May 2026   
Last Updated: 4 June 2026   
Version: 2.0

1
About Payments and Our Merchant of Record

All payments for Spamvora subscriptions are processed exclusively by Paddle.com Market Limited (“Paddle”), who acts as our Merchant of Record (MoR).

This means:

• Refund requests are submitted to Spamvora for review and approval
• Once approved by us, the actual refund is processed and issued by Paddle to your original payment method
• Refunds appear on your statement as a reversal from Paddle
• For billing disputes initiated through your bank or card issuer, Paddle handles the chargeback process on our behalf

2
New Subscription — 7-Day Refund Window

We offer a 7-day money-back window on all new subscriptions (monthly and annual), subject to the eligibility conditions below.

If the Service failed to work as described and our support team was unable to resolve the issue within a reasonable timeframe, you remain eligible for a refund regardless of the 7-day window. See Section 4 for service failure refunds.

3
Subscription Renewals

Spamvora subscriptions renew automatically at the end of each billing cycle (monthly or annually). We send a renewal reminder email before every renewal charge via AWS SES so you are never surprised by a charge.

3.1 Renewal Reminder Emails

We send renewal reminders at the following intervals before your renewal date:

• Annual plans: 14 days and 3 days before renewal
• Monthly plans: 3 days before renewal

These emails are sent to the address on your account and are classified as transactional (not marketing) — they cannot be unsubscribed from while your subscription is active.

3.2 Renewal Refunds

Renewal charges are generally non-refundable, as reminder emails are sent in advance and you have the ability to cancel at any time before the renewal date.

However, we will consider a renewal refund request on a case-by-case basis within 48 hours of the renewal charge if:

• You did not receive the renewal reminder emails (verifiable on our end)
• The renewal was a duplicate or erroneous charge
• You experienced a documented technical failure that prevented cancellation

To cancel before your next renewal and avoid future charges, log in to your account dashboard or email info@spamvora.com.

4
Service Failure Refunds

If the Service fails to perform materially as described, you may be entitled to a refund even outside the standard 7-day window. A “service failure” means:

• The Service was completely inaccessible for a cumulative period exceeding 72 hours within a single billing cycle
• A critical feature you paid for failed to function and our support team was unable to resolve it within 7 business days
• You were charged for a plan tier you did not have access to

5
Billing Errors and Duplicate Charges

We take billing accuracy seriously. If you believe you have been charged incorrectly, we will investigate and issue a full refund for any confirmed billing error regardless of when it occurred. This includes:

• Duplicate charges — being billed more than once for the same period
• Wrong plan charged — being billed for a plan higher than the one you selected
• Post-cancellation charges — being charged after a confirmed cancellation
• Incorrect currency or amount — due to a system or pricing error on our end

Contact us immediately at info@spamvora.com with your account details and the incorrect charge amount. We will resolve billing errors within 3 business days.

6
Non-Refundable Situations

Refunds will not be issued in the following circumstances:

7
Cancellation Policy

You may cancel your Spamvora subscription at any time.

• How to cancel: Log in to your account dashboard, navigate to Billing, and select Cancel Subscription. Alternatively, email info@spamvora.com with the subject line “Cancel Subscription.”
• When cancellation takes effect: At the end of your current paid billing period. You retain full access to the Service until that date.
• No partial refunds: Cancellation stops future renewals but does not automatically entitle you to a refund for unused time in the current period, unless a service failure applies (see Section 4).
• Confirmation: You will receive a cancellation confirmation email via AWS SES within 24 hours of your cancellation being processed.

8
Plan Upgrades and Downgrades

8.1 Upgrades

If you upgrade to a higher plan mid-cycle, you will be charged a pro-rated amount for the remainder of your current billing period. The difference is calculated by Paddle and charged immediately. Upgrades are non-refundable once the higher-tier access has been granted.

8.2 Downgrades

If you downgrade to a lower plan, the change takes effect at the start of your next billing cycle. You are not entitled to a refund for the difference between your current plan and the lower plan for the remaining days of the current cycle, as you retain access to the higher-tier features until the period ends.

9
Chargeback Policy

We encourage all customers to contact us before initiating a chargeback or payment dispute with their bank or card issuer. In most cases, we can resolve billing issues faster and more easily than the formal chargeback process, which can take 30–90 days.

If you initiate a chargeback:

• Your account will be immediately suspended pending investigation
• We will respond to the chargeback with all relevant transaction documentation through Paddle
• If the chargeback is found to be fraudulent, abusive, or in bad faith (e.g., you received and used the Service during the disputed period), your account will be permanently terminated and you may be prohibited from creating future accounts
• A resolved chargeback in your favor does not automatically reinstate your account

10
EU and UK Consumer Rights

If you are a consumer located in the European Union or United Kingdom, you may have additional statutory rights that this Policy does not limit.

10.1 EU Right of Withdrawal (14-Day Cooling-Off Period)

Under EU Directive 2011/83/EU and applicable national consumer protection laws, EU consumers generally have a 14-day right of withdrawal from distance contracts. However, this right may not apply to digital content or SaaS services where you have expressly requested immediate access and acknowledged that the right of withdrawal will be lost once the service has begun.

By completing your Spamvora purchase and checking the acknowledgment box at checkout (processed by Paddle), you expressly request immediate access to the Service and acknowledge that the 14-day cooling-off period for digital services is waived. Paddle, as our Merchant of Record, presents this consent explicitly at the point of purchase in compliance with EU law.

If you did not receive the consent notice at checkout or believe your statutory rights were not properly preserved, please contact us at info@spamvora.com and we will assess your request in good faith.

10.2 Dispute Resolution for EU Consumers

EU consumers may submit disputes through the European Commission’s Online Dispute Resolution platform: ec.europa.eu/odr. Our contact email for ODR purposes is info@spamvora.com.

11
Refund Process — Step by Step

Here is exactly what happens when you submit a refund request:

12
Taxes on Refunds

Because Paddle is our Merchant of Record and handles all tax collection (VAT, GST, sales tax), refunds will be issued for the full amount charged including any taxes collected by Paddle. You do not need to separately claim tax refunds — Paddle handles this automatically as part of the refund process.

13
Changes to This Policy

We reserve the right to update this Refund Policy at any time. When we make material changes, we will:

• Update the “Last Updated” date at the top of this page
• Notify active subscribers by email via AWS SES at least 14 days before changes take effect

The Policy in effect at the time of your purchase or renewal governs refund eligibility for that transaction. Continued use of the Service after the effective date of any update constitutes acceptance of the revised Policy.

14
Contact Us

For all refund requests, billing questions, or cancellation assistance, please reach out through the following channels. We aim to respond to all refund-related emails within 2 business days.