Refund Policy

Effective Date: 16 May 2026   
Last Updated: 6 June 2026   
Version: 3.0

1
About Our Payment Processor — Razorpay

All payments for Spamvora subscriptions are processed by Razorpay Software Private Limited (“Razorpay”), a company incorporated under the laws of India and licensed as a Payment Aggregator by the Reserve Bank of India (RBI).

Supported payment methods via Razorpay include:

• Credit cards and debit cards (Visa, Mastercard, RuPay, Amex)
• UPI (Unified Payments Interface) — including GPay, PhonePe, Paytm UPI, BHIM
• Net banking (all major Indian banks)
• Wallets (Paytm, Mobikwik, Freecharge, and others)
• EMI (select cards, subject to bank eligibility)

Refund timelines may vary slightly by payment method — see Section 11 for details.

2
New Subscription — 7-Day Refund Window

We offer a 7-day money-back guarantee on all new subscriptions (monthly and annual plans), subject to the eligibility conditions listed below.

If you experienced a documented technical failure that prevented reasonable use of the Service and our support team was unable to resolve it, you may be eligible for a refund beyond the 7-day window. See Section 4 for service failure refunds.

3
Subscription Renewals

Spamvora subscriptions renew automatically at the end of each billing period (monthly or annually). To ensure you are never surprised by a renewal charge, we send advance renewal reminder emails to the email address registered on your account.

3.1 Renewal Reminder Schedule

• Annual plans: Reminder sent 14 days before renewal and again 3 days before renewal
• Monthly plans: Reminder sent 3 days before renewal

These are transactional emails — they cannot be opted out of while your subscription is active, as they are essential service communications.

3.2 Renewal Refunds

Renewal charges are generally not refundable, as advance reminders are always sent and cancellation is available at any time before the renewal date.

However, we will review a renewal refund request on a case-by-case basis within 48 hours of the renewal charge in the following exceptional circumstances:

• You did not receive renewal reminder emails (verifiable on our side)
• The charge was a duplicate or erroneous billing
• A documented technical failure prevented you from cancelling before renewal

4
Service Failure Refunds

If the Service materially fails to perform as described on our website, you may be entitled to a full or pro-rated refund even outside the 7-day window. A qualifying “service failure” means:

• The Service was completely inaccessible for a cumulative total exceeding 72 hours within a single billing cycle
• A core feature you subscribed to failed to function and our support team could not resolve it within 7 business days of your report
• You were billed for a plan tier you were not given access to

5
Billing Errors and Duplicate Charges

We take billing accuracy very seriously. If you believe you have been charged incorrectly, we will investigate and issue a full refund for any confirmed error — regardless of when it occurred. Billing errors include:

• Duplicate charges — billed more than once for the same billing period
• Wrong plan charged — charged for a higher plan than the one you selected
• Post-cancellation charges — charged after your cancellation was confirmed
• Incorrect INR amount — charged a different amount than displayed at checkout due to a pricing or system error on our end

Email info@spamvora.com immediately with your account details and the incorrect charge. We resolve all confirmed billing errors within 3 business days.

6
Non-Refundable Situations

Refunds will not be issued in the following situations:

7
Cancellation Policy

You may cancel your Spamvora subscription at any time with no penalty.

• How to cancel: Log in to your account dashboard, go to Billing, and click Cancel Subscription. Or email info@spamvora.com with subject “Cancel Subscription.”
• When it takes effect: At the end of your current paid billing period. You retain full access to the Service until that date.
• No partial refund: Cancellation stops future charges but does not generate a refund for unused time in the current period, unless a service failure applies (Section 4).
• Confirmation email: You will receive a cancellation confirmation email within 24 hours of your cancellation being processed.

8
Plan Upgrades and Downgrades

8.1 Upgrades

If you upgrade to a higher-tier plan mid-cycle, you will be charged a pro-rated amount for the remaining days in your current billing period. The new plan activates immediately. Upgrades are non-refundable once higher-tier access has been granted and you have begun using the upgraded features.

8.2 Downgrades

If you downgrade to a lower-tier plan, the change takes effect at the start of your next billing cycle. You retain access to your current plan’s features until the end of the paid period. No refund is issued for the price difference in the remaining current cycle.

9
Dispute and Chargeback Policy

We strongly encourage you to contact us before raising a chargeback or payment dispute with your bank, card issuer, or UPI provider. We resolve legitimate billing issues much faster than a formal dispute process (which typically takes 30–90 days).

9.1 What Happens if You File a Chargeback

• Your account will be immediately suspended pending investigation
• We will submit transaction evidence and documentation to Razorpay to respond to the dispute
• If the chargeback is found to be fraudulent or filed in bad faith (i.e., you received and actively used the Service during the disputed period), your account will be permanently terminated with no refund eligibility
• A chargeback resolved in your favor does not automatically reinstate your Spamvora account

9.2 RBI Chargeback Timelines

For Indian customers, chargebacks initiated with your bank or card network are governed by RBI guidelines and applicable card network (Visa/Mastercard/RuPay) dispute resolution timeframes. UPI disputes are governed by the National Payments Corporation of India (NPCI) dispute management framework.

10
India Consumer Protection Act, 2019

Spamvora complies with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 of India. As a consumer purchasing digital services from Spamvora, you have the following rights:

• Right to information: You are entitled to accurate information about our Service, pricing, and refund terms before purchase — all clearly stated on our website
• Right to redressal: If you have a legitimate grievance, you may contact us at info@spamvora.com. We will acknowledge your complaint within 48 hours and resolve it within 15 business days
• Right against unfair trade practices: We do not engage in deceptive billing, misleading pricing, or unauthorized charges
• Consumer forum: If you are not satisfied with our resolution, you retain the right to approach the appropriate Consumer Dispute Redressal Commission under the Consumer Protection Act, 2019

11
Refund Timelines by Payment Method

Once Spamvora approves your refund, we submit it to Razorpay immediately. The time for the refund to reach you depends on your original payment method:

Note: These timelines begin from the date Razorpay initiates the refund. Delays caused by your bank or payment provider are outside our control. If your refund has not appeared after the stated period, please contact your bank first, then reach out to us at info@spamvora.com.

12
Refund Process — Step by Step

Here is exactly what happens from the moment you submit a refund request to the money reaching you:

13
GST and Taxes on Refunds

All prices for Spamvora subscriptions are displayed inclusive of applicable Goods and Services Tax (GST) for Indian customers. When a refund is issued, the full charged amount — including GST — is returned to you.

A revised GST invoice (credit note) will be issued for all refund transactions in compliance with GST rules under the Central Goods and Services Tax Act, 2017. This will be sent to your registered email address.

For international customers billed in INR, taxes applicable in your jurisdiction are your own responsibility. Spamvora is not liable for any foreign exchange differences between the time of charge and the time of refund.

14
EU and UK Consumer Rights

If you are a consumer located in the European Union or United Kingdom, you may have statutory rights beyond this Policy.

14.1 EU Right of Withdrawal

Under EU Directive 2011/83/EU, EU consumers generally have a 14-day right of withdrawal from distance contracts. For digital SaaS services where you have expressly requested immediate access and acknowledged the waiver of withdrawal rights at checkout, this right does not apply once the service has begun. This acknowledgment is presented at the point of purchase by Razorpay’s payment flow.

If you believe your statutory rights were not properly communicated at checkout, contact us at info@spamvora.com and we will assess your request in good faith.

14.2 EU Online Dispute Resolution

EU consumers may submit disputes through the European Commission’s ODR platform: ec.europa.eu/odr. Our contact email for ODR purposes is info@spamvora.com.

15
Changes to This Policy

We may update this Refund Policy from time to time. When we make material changes, we will:

• Update the “Last Updated” date at the top of this page
• Notify active subscribers by email at least 14 days before changes take effect

The version of this Policy in effect at the time of your purchase or renewal governs your refund eligibility for that transaction.

16
Contact Us

For all refund requests, billing questions, and cancellation help, contact us through the channels below. We respond to all refund-related emails within 2 business days.